Privacy policy
VIOLENT POETRY
PRIVACY POLICY
Last updated: 25 September 2026
1. OVERVIEW
Welcome to Violent Poetry.
Violent Poetry is operated by Achieve Martial Arts Pty Ltd (ABN 36 639 058 370), trading as Violent Poetry, an Australian business based in New South Wales.
In this Privacy Policy, references to "Violent Poetry", "we", "us" and "our" mean Achieve Martial Arts Pty Ltd trading as Violent Poetry.
We respect your privacy and are committed to handling your personal information responsibly, transparently and in accordance with applicable privacy and consumer protection laws.
This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information when you visit our website, browse our products, make a purchase, create an account, subscribe to our communications or otherwise interact with our online store.
Our website and online store are powered by Shopify, which provides the e-commerce platform through which we offer our products and services.
We handle personal information in accordance with applicable Australian laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business, and the Spam Act 2003 (Cth).
Where we offer products or services to customers outside Australia, additional privacy laws may apply depending on the customer's location and the nature of the transaction.
By using our website or providing personal information to us, you acknowledge that you have been provided with this Privacy Policy.
Where your consent is required by applicable law, we will seek that consent separately or through an appropriate consent mechanism.
If you have any questions about how we handle your personal information, please contact us using the details provided at the end of this policy.
2. WHAT IS PERSONAL INFORMATION?
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether it is recorded in a material form or not.
Examples include your name, residential address, email address, telephone number, payment and order information, and certain information about your use of our website.
Some information collected automatically through our website, such as IP addresses, device identifiers and online activity information, may also constitute personal information where it identifies you or can reasonably be linked to you.
Information that has been appropriately de-identified so that an individual is no longer reasonably identifiable is not treated as personal information for the purposes of this policy.
3. PERSONAL INFORMATION WE COLLECT
We may collect the following categories of personal information depending on how you interact with our website and services.
3.1 Contact and identification information
When you place an order, create an account or contact us, we may collect your name, email address, telephone number, billing address, delivery address and other contact information necessary to provide our services.
3.2 Order and transaction information
We may collect information about the products you purchase, order history, transaction dates, order values, delivery preferences, returns, exchanges, refund requests and communications relating to your purchases.
We may also collect information about products you view, search for, add to your shopping cart or save for future consideration.
3.3 Payment information
When you make a purchase, payment information is processed through Shopify and the payment providers available at checkout.
Depending on your selected payment method, this may include payment card information, payment authorisation details, transaction references, payment confirmation and billing information.
Payment providers may process and securely retain payment credentials in accordance with their own security requirements and privacy policies.
Violent Poetry ordinarily receives the payment status, transaction details and limited payment information necessary to manage your purchase, rather than the complete payment card details processed by the payment provider.
Please do not send full payment card details or other sensitive financial information to us by email or through general customer service enquiries.
3.4 Customer account information
If you create a customer account, we may collect and process your account details, order history, preferences, contact information and account-related activity.
Authentication information, including passwords or other account credentials, may be managed through Shopify or the relevant account service provider.
3.5 Customer service and communications
When you contact us by email, telephone, website form, social media or another communication channel, we may collect your contact details and the information you provide in your enquiry.
This may include information relating to an order, product question, complaint, return request or other customer service matter.
3.6 Website and device information
When you visit our website, certain information may be collected automatically through Shopify, cookies and other website technologies.
This information may include your IP address, device type, operating system, browser type, approximate location, referring website, pages visited, browsing activity, shopping cart activity and the date and time of your visit.
Depending on the technologies enabled in our store, device identifiers and information about your interactions with our website may also be collected.
3.7 Marketing preferences
If you subscribe to our marketing communications or otherwise provide marketing consent, we may collect your email address, telephone number, communication preferences, subscription status and information about your interactions with our marketing messages.
Where relevant, we may also retain records of your consent and unsubscribe requests.
3.8 Customer reviews and submitted content
If you submit a product review, photograph, testimonial or other content to our website, we may collect the information you choose to provide.
Where this content is published, certain information, such as a display name, review text or submitted photograph, may be visible to other website visitors.
We will handle this information in accordance with this Privacy Policy and applicable law.
3.9 Sensitive information
We do not ordinarily require sensitive personal information, such as health information, biometric information or information about religious beliefs, to sell our clothing and merchandise.
Please avoid providing sensitive information unless it is reasonably necessary for a particular enquiry or service.
If sensitive information is collected, we will handle it in accordance with applicable legal requirements.
4. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information through several sources.
4.1 Directly from you
We collect information when you place an order, create or update an account, subscribe to our communications, submit a review, complete a form, contact us or otherwise voluntarily provide information.
4.2 Automatically through our website
Shopify and other website technologies may automatically collect information about your device, browsing activity and interactions with our store.
This may occur through cookies, analytics tools, tracking technologies and other technical processes used to operate and improve our website.
4.3 From Shopify and our service providers
We may receive information from Shopify, payment providers, delivery companies, fulfilment providers and other service providers involved in processing your order or supporting our business operations.
4.4 From marketing and advertising services
Where applicable, we may receive information from advertising, analytics or marketing service providers concerning customer engagement, advertising performance and interactions with our website.
4.5 From other sources
We may receive information from third parties where you have authorised the disclosure, where the information is publicly available and its collection is lawful, or where collection is otherwise permitted or required by applicable law.
Where reasonably practicable, we will collect personal information directly from you.
5. WHY WE COLLECT AND USE PERSONAL INFORMATION
We collect and use personal information for purposes reasonably connected with operating our online store, supplying our products, communicating with customers and managing our business.
5.1 Processing and fulfilling orders
We use personal information to process purchases, confirm payments, prepare orders, arrange shipping, provide delivery updates and manage returns, refunds and exchanges.
This includes sharing relevant order and delivery information with the service providers involved in fulfilling your purchase.
5.2 Customer service
We use your information to answer enquiries, respond to complaints, provide product information, assist with orders and resolve customer service matters.
5.3 Managing customer accounts
Where customer accounts are available, we use personal information to establish and maintain accounts, provide access to order history, manage preferences and support account security.
5.4 Improving our website and customer experience
We may analyse website activity, customer purchasing patterns, product popularity and other relevant information to improve our products, website functionality, stock management and customer experience.
Where practicable, we may use aggregated or de-identified information for these purposes.
5.5 Personalising the shopping experience
Depending on your interactions with our store and the Shopify features enabled, we may use information about your browsing and purchasing activity to display relevant products, remember your shopping cart or personalise your shopping experience.
5.6 Marketing and promotional communications
Where permitted by law, we may use your contact details and marketing preferences to send information about new product releases, promotions, special offers, upcoming collections and other Violent Poetry news.
You may withdraw your marketing consent in accordance with Section 8 of this policy.
5.7 Security and fraud prevention
We may use personal information to verify transactions, protect customer accounts, detect suspected fraud, investigate unauthorised activity and maintain the security and integrity of our website and business operations.
5.8 Legal and business obligations
We may collect, use and retain personal information where reasonably necessary to comply with applicable laws, maintain accounting and taxation records, manage disputes, respond to lawful requests or establish, exercise or defend legal rights.
We will not use or disclose personal information for an unrelated purpose unless you have provided any consent required by law or another lawful basis permits or requires that use or disclosure.
6. WHEN PERSONAL INFORMATION IS REQUIRED
You may browse certain parts of our website without creating an account or directly providing identifying information.
However, some information may still be collected automatically through your use of the website.
When purchasing a product, we generally require sufficient information to process your payment, communicate with you and deliver your order.
If you choose not to provide information reasonably necessary for these purposes, we may be unable to complete your purchase or provide the requested service.
Where it is lawful and practicable, you may communicate with us anonymously or using a pseudonym. However, this may limit our ability to provide assistance with an existing order or transaction.
7. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties where reasonably necessary to provide our products and services, operate our business or comply with applicable law.
The categories of recipients may include the following.
7.1 Shopify
Our online store is hosted by Shopify.
We share information with Shopify to enable website functionality, customer accounts, order processing, checkout, payments, security, analytics and other services provided through its platform.
Shopify may also collect information directly when you interact with our store.
Further details about Shopify's handling of personal information are provided in Section 9.
7.2 Payment providers
We share the information necessary to process payments, verify transactions, arrange refunds and address payment-related enquiries with the relevant payment provider.
7.3 Shipping and fulfilment providers
We may provide delivery information, including your name, delivery address, telephone number, email address and relevant order details, to delivery companies and fulfilment providers involved in completing your order.
Where products are manufactured or printed by a third-party supplier, information necessary to prepare and fulfil your order may also be shared with that supplier.
7.4 Technology and business service providers
We may disclose relevant information to providers of website hosting, information technology, cloud storage, customer support, accounting, analytics, security and other business services.
7.5 Marketing and advertising providers
Where we use third-party marketing or advertising services, personal information and website activity information may be shared with those providers for purposes such as advertising delivery, campaign measurement, audience analysis and personalised advertising.
Such disclosures will depend on the services enabled in our store, your applicable privacy preferences and the requirements of relevant laws.
7.6 Professional advisers and authorities
We may disclose personal information to accountants, solicitors, insurers, regulators, law enforcement agencies or other parties where reasonably necessary and lawful.
This may include responding to lawful requests, complying with legal obligations or managing legal proceedings.
7.7 Business transfers
If our business is sold, restructured or transferred, personal information may be disclosed to parties involved in the transaction where legally permitted and reasonably necessary.
Any such disclosure will be subject to applicable privacy obligations.
We do not disclose personal information to unrelated third parties for purposes inconsistent with this policy unless you have provided any consent required by law or the disclosure is otherwise lawfully permitted or required.
8. MARKETING COMMUNICATIONS
Violent Poetry may offer customers the opportunity to receive marketing emails, SMS messages and other promotional communications.
These communications may include information about new clothing collections, product releases, limited-edition merchandise, promotions, competitions and special offers.
We will send commercial electronic messages only where we have the consent required by applicable law or are otherwise lawfully permitted to do so.
Where required, our marketing communications will identify Violent Poetry as the sender, include appropriate contact information and provide a clear and functional unsubscribe facility.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in our emails or SMS messages or contacting us at info@violentpoetry.com.au.
We will action unsubscribe requests within five working days, or within any shorter period required by applicable law.
Unsubscribing from promotional communications will not prevent us from sending necessary non-promotional messages relating to your purchases, payments, deliveries, customer account or customer service enquiries.
We will not treat your acceptance of this Privacy Policy, by itself, as consent to receive marketing communications where separate consent is required.
9. OUR RELATIONSHIP WITH SHOPIFY
Violent Poetry uses Shopify to operate its online store and provide customers with a secure and functional online shopping experience.
Shopify collects and processes certain personal information when you access our website, interact with our products, use Shopify-powered services or complete a purchase.
Information you provide through our online store may be transmitted to Shopify and processed by Shopify and its service providers to support the operation, security and functionality of our store.
Shopify may also collect information about your interactions with our store for its own services and purposes, as described in its privacy policies.
Depending on the Shopify features enabled and the services you use, Shopify may process information relating to your interactions with our store, other Shopify merchants and Shopify's own services.
This may include enhanced features that support personalised shopping experiences, analytics, advertising, security and the improvement of Shopify services.
Where these features are enabled, Shopify may combine information from your interactions with our store with information obtained through other Shopify services or merchants, subject to applicable laws and privacy controls.
In circumstances where Shopify independently determines the purposes and methods of processing your information, Shopify is responsible for handling that information in accordance with its applicable privacy obligations.
For further information about how Shopify collects, uses and processes personal information, please refer to:
Shopify Consumer Privacy Policy
You can also access Shopify's privacy request portal at:
Requests concerning information independently controlled by Shopify may need to be directed to Shopify.
Requests concerning personal information held or controlled by Violent Poetry may be directed to us using the contact details at the end of this policy.
10. COOKIES AND WEBSITE TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to support its operation and provide customers with an effective shopping experience.
Cookies are small files that may be stored on your device when you visit a website.
Depending on the services and integrations enabled in our store, cookies and similar technologies may be used for the following purposes.
10.1 Essential website functionality
Essential cookies help our website operate correctly, including maintaining shopping carts, processing checkout transactions, managing customer sessions and supporting website security.
10.2 Website performance and analytics
Analytics technologies may collect information about website traffic, visitor interactions, product popularity and other activity to help us understand and improve our website.
10.3 Personalisation
Some technologies may remember your preferences, previous interactions and shopping activity to provide a more relevant browsing experience.
10.4 Advertising and marketing
Where advertising technologies are enabled, cookies, pixels and similar tools may be used to measure advertising effectiveness, understand customer engagement and display relevant advertising on our website or other platforms.
These technologies may involve Shopify and other advertising or analytics service providers.
10.5 Managing your cookie preferences
Where our website provides a cookie consent or privacy preferences facility, you may use it to manage the available choices concerning non-essential cookies and tracking technologies.
You may also be able to manage or disable cookies through your browser settings.
Disabling certain cookies may affect website functionality, including shopping carts, account access and checkout features.
Where applicable law requires consent for non-essential cookies or tracking technologies, we will use appropriate consent mechanisms.
11. PERSONALISED ADVERTISING AND DATA SHARING
Where enabled, our store may use advertising and analytics services that process information about your interactions with our website to help us understand customer interests and promote relevant products.
This may include information about the products you view, the items you add to your shopping cart and your purchasing activity.
Depending on the services used, information may be shared with Shopify or other advertising providers and may be combined with information collected through other websites, merchants or platforms.
Any such use or disclosure will be subject to applicable privacy laws, relevant contractual requirements and available customer privacy controls.
Customers may have additional rights regarding personalised advertising, targeted advertising or certain disclosures of personal information depending on their location.
Where required by applicable law, we will provide appropriate mechanisms to exercise these rights.
You may also use the privacy settings available through your browser, our website or Shopify's Privacy Portal, as applicable.
A request submitted through Shopify's Privacy Portal may affect processing controlled by Shopify but may not automatically apply to every independent third-party service used by our store.
If you have questions about how your information is used for advertising by Violent Poetry, please contact us.
12. INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION
Although Violent Poetry operates as an Australian business, our website uses Shopify and may engage service providers that operate in other countries.
As a result, personal information may be stored, accessed, transferred or processed outside Australia.
This may include countries in which Shopify, payment providers, technology providers, fulfilment providers or their authorised subprocessors operate.
The particular countries involved may vary depending on the services used, the location of service providers and the relevant data-processing arrangements.
Where the Australian Privacy Principles apply to our business, we will take reasonable steps to meet applicable requirements concerning the disclosure of personal information to overseas recipients.
Where required by applicable law, we will also implement appropriate measures concerning international transfers, including contractual safeguards or other lawful transfer mechanisms.
If you are located outside Australia, additional requirements may apply to the international processing of your information.
For further information about the locations in which Shopify processes personal information, please refer to Shopify's applicable privacy information.
You may contact Violent Poetry if you require further information about overseas disclosures of your personal information.
13. HOW WE PROTECT PERSONAL INFORMATION
We take reasonable steps to protect personal information held by or on behalf of Violent Poetry against misuse, interference, loss, and unauthorised access, modification or disclosure.
These steps may include the use of reputable technology providers, appropriate account access controls, secure payment processing, restricted access to customer information and reasonable administrative and technical security measures.
Our online store is hosted by Shopify, which provides security infrastructure and services to support the operation of our website.
Payment information is processed through the payment services made available at checkout, subject to their applicable security arrangements.
While we take reasonable steps to protect personal information, no internet-based service or electronic storage system can be guaranteed to be completely secure.
Customers are encouraged to protect their account credentials, use secure devices and notify us promptly if they become aware of suspected unauthorised activity involving their customer account.
If we become aware of a data breach involving personal information, we will assess the incident and take appropriate steps to contain and respond to it.
Where notification is required under applicable law, including the Notifiable Data Breaches scheme where applicable, we will notify affected individuals and relevant authorities in accordance with those requirements.
14. HOW LONG WE KEEP PERSONAL INFORMATION
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing our products and services, maintaining customer accounts, fulfilling orders, managing customer enquiries and meeting legal or business obligations.
Different categories of information may be retained for different periods.
For example, order and transaction records may need to be retained to comply with taxation, accounting and other applicable record-keeping requirements.
Customer account information may be retained while an account remains active or where continued retention is reasonably necessary.
Marketing information may be retained while you remain subscribed or where limited retention is necessary to record and honour an unsubscribe request.
Where personal information is no longer reasonably required for a lawful purpose, we will take reasonable steps to securely delete or de-identify it, subject to applicable legal obligations.
Some information processed through Shopify or other service providers may be subject to their applicable retention arrangements.
We may retain information for a longer period where reasonably necessary to establish, exercise or defend legal rights or where retention is required or permitted by law.
15. YOUR PRIVACY RIGHTS AND CHOICES
Depending on the laws applicable to our business and your circumstances, you may have rights concerning the personal information we hold about you.
We will respond to privacy-related requests in accordance with applicable law and our commitments under this policy.
15.1 Accessing your personal information
You may contact us to request access to the personal information we hold about you.
We may need to verify your identity before providing access to protect your information from unauthorised disclosure.
Where applicable law permits us to refuse or limit access, we will explain the decision where required.
15.2 Correcting your personal information
If you believe that personal information we hold about you is inaccurate, incomplete, out of date, irrelevant or misleading, you may contact us to request correction.
We will take reasonable steps to assess and address your request in accordance with applicable law.
15.3 Requesting deletion of personal information
You may contact us to request deletion of personal information that we hold about you.
We will consider the request in accordance with applicable law and our obligations concerning the retention of business, transaction and other records.
We may be unable to delete certain information where continued retention is required or permitted by law, necessary to complete an outstanding transaction, or reasonably necessary for another lawful purpose.
Where deletion is available, we will take reasonable steps to process the request.
15.4 Withdrawing marketing consent
You may unsubscribe from marketing communications at any time using the unsubscribe facility provided or by contacting us directly.
15.5 Managing website and advertising preferences
Where available, you may manage cookie preferences and certain advertising or data-sharing settings through our website, browser controls or the relevant service provider's privacy settings.
15.6 Additional rights under overseas privacy laws
Customers located outside Australia may have additional rights under applicable privacy legislation, including rights concerning access, correction, deletion, objection, restriction or data portability.
Where such rights apply to our processing of your information, we will respond in accordance with the relevant legal requirements.
15.7 Making a privacy request
To exercise an applicable privacy right or ask a question about your information, please contact info@violentpoetry.com.au.
We may request information reasonably necessary to verify your identity or establish that a person acting on your behalf is properly authorised.
We will not require unnecessary personal information solely for the purpose of processing a privacy request.
16. CHILDREN'S PRIVACY
Our online store is intended primarily for adults purchasing clothing and related merchandise.
We do not knowingly seek to collect personal information directly from children under 18 without appropriate parental or guardian involvement where required by law.
Children may browse our website or use our services with appropriate parental or guardian supervision.
Purchases made by minors should be authorised by a parent or legal guardian who is legally able to enter into the relevant transaction.
If you are a parent or guardian and believe that your child has provided personal information to us in circumstances where it should not have been collected, please contact us.
We will review the matter and take appropriate action, including deletion of information where required or appropriate under applicable law.
We do not knowingly use children's personal information for targeted advertising in a manner prohibited by applicable law.
17. THIRD-PARTY WEBSITES AND SOCIAL MEDIA
Our website may contain links to third-party websites, social media platforms and other external services.
These may include social media pages, payment services, delivery tracking websites and other online platforms.
Third-party websites and services operate under their own terms, privacy policies and information-handling practices.
When you leave our website or interact directly with an independent third-party service, we encourage you to review the relevant provider's privacy policy.
Violent Poetry does not control the information-handling practices of independently operated third-party websites.
However, nothing in this section excludes any responsibility we may have under applicable law in relation to services we provide or third parties acting on our behalf.
If you interact with our social media accounts, information you make publicly available may be visible to other users and may be processed by the relevant social media platform.
18. PRIVACY COMPLAINTS
We take privacy concerns seriously and encourage customers to contact us if they believe their personal information has been handled incorrectly.
If you wish to make a privacy complaint, please contact us using the details below.
Please provide sufficient information to help us understand your concern, including the nature of the complaint, relevant dates and your preferred contact details.
We will acknowledge and investigate privacy complaints within a reasonable timeframe and aim to provide a substantive response within 30 days.
If additional time is reasonably required, we will endeavour to inform you of the reason for the delay and the expected timeframe for our response.
Where the Privacy Act 1988 (Cth) applies to the matter, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response or we have not responded within a reasonable time.
Further information about the OAIC and privacy complaints is available at:
Office of the Australian Information Commissioner
Customers outside Australia may also have rights to contact the relevant privacy or data protection authority in their jurisdiction where applicable.
19. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, service providers, information-handling practices or applicable laws.
The most current version will be published on our website and will include the date of the latest update.
Where a material change requires notification or additional consent under applicable law, we will take appropriate steps to meet those requirements.
We encourage customers to review this Privacy Policy periodically to remain informed about how we handle personal information.
20. CONTACT INFORMATION
If you have questions about this Privacy Policy, wish to make a privacy request or would like to raise a concern about the handling of your personal information, please contact us using the details below.
Violent Poetry
Legal business name: Achieve Martial Arts Pty Ltd
Trading name: Violent Poetry
ABN: 36 639 058 370
Business address: PO Box 698, Narellan NSW 2567, Australia
Telephone: +61 424 044 544
Email: info@violentpoetry.com.au
Website: www.violentpoetry.com.au
Privacy enquiries and complaints should be directed to the business using the contact information provided above.