Shipping policy
SECTION 5 – SHIPPING AND DELIVERY
5.1 Violent Poetry will make reasonable efforts to process, prepare and dispatch orders within the timeframes advertised on our website or otherwise communicated to customers.
5.2 Processing and delivery times may vary depending on product availability, production requirements, your delivery location and the shipping service selected.
5.3 Any estimated dispatch or delivery timeframe provided by Violent Poetry is an estimate unless we expressly agree to a guaranteed delivery date.
We will nevertheless take reasonable steps to fulfil orders within the agreed timeframe or, where no timeframe has been agreed, within a reasonable time.
5.4 Delivery costs and available shipping methods will be displayed at checkout or explained in our Shipping Policy.
5.5 You are responsible for providing a complete and accurate delivery address.
If you discover that you have entered incorrect delivery information, please contact us immediately.
We will make reasonable efforts to correct the details before dispatch, although we cannot guarantee that changes will be possible once an order has been processed.
5.6 If an order is returned to us because the delivery details supplied were incorrect or incomplete, we may contact you to arrange redelivery and advise you of any reasonable additional delivery costs resulting from the incorrect information.
We will not impose additional charges where the delivery problem arose from our error or where doing so would conflict with your statutory rights.
5.7 Once an order has been dispatched, tracking information may be provided where available.
5.8 If your order is lost, damaged, significantly delayed or does not arrive, please contact us so that we can investigate the matter with the relevant delivery provider and arrange an appropriate resolution.
5.9 We remain responsible for meeting our legal obligations to customers in relation to the supply and delivery of purchased products.
The engagement of a third-party carrier or fulfilment provider does not remove any responsibility that Violent Poetry has under applicable Australian consumer law.
5.10 Where international shipping is offered, additional customs duties, import taxes or destination-country charges may apply.
Any such charges that are payable by the customer will be disclosed where reasonably ascertainable and in accordance with applicable law.
Further information about shipping destinations, delivery estimates and fulfilment is available in our Shipping Policy.
SECTION 6 – RETURNS, REFUNDS AND AUSTRALIAN CONSUMER GUARANTEES
6.1 Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
6.2 These guarantees include, where applicable, that products must:
- Be of acceptable quality.
- Be fit for their intended purpose and any particular purpose made known to us where applicable.
- Match their description.
- Correspond with any sample or demonstration model provided.
- Comply with other applicable consumer guarantees.
6.3 If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the nature of the failure and the requirements of the Australian Consumer Law.
6.4 Where a product has a major failure under the Australian Consumer Law, you may be entitled to reject the product and choose a refund or replacement of the same type and similar value, or claim compensation for any reduction in value where applicable.
6.5 Where a product has a minor failure, we may be entitled to provide an appropriate remedy within a reasonable time in accordance with the Australian Consumer Law.
If the failure cannot be remedied, or is not remedied within a reasonable time, additional statutory remedies may become available.
6.6 Consumer guarantee rights apply to eligible products regardless of whether they were purchased at full price, during a promotion, on sale or as clearance stock.
6.7 Consumer guarantee rights also apply to products that are made to order, custom printed or personalised where the relevant legal requirements are satisfied.
6.8 We do not exclude statutory remedies because a product has been worn, washed or used where that use does not remove the customer's rights under the Australian Consumer Law.
6.9 We may request reasonable proof of purchase and may assess a product to establish the nature and cause of a reported problem.
6.10 Where a product is confirmed to have failed to meet an applicable consumer guarantee, we will reimburse reasonable return costs where required by law.
6.11 We are not generally required to provide a refund or exchange solely because a customer changes their mind, selects the wrong size, or no longer wants an item.
Any additional change-of-mind returns or exchange options offered by Violent Poetry will be governed by our published Refund and Returns Policy.
6.12 Nothing in our Refund and Returns Policy, product descriptions or promotional conditions excludes, restricts or modifies any consumer guarantee or other statutory right that cannot lawfully be excluded.
For further information or assistance with a return, please refer to our Refund and Returns Policy or contact info@violentpoetry.com.au.